Watch Buying Online - Frequently Asked Questions

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Watch Buying FAQ’s

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Watch Buying Online - Frequently Asked Questions

What is the standard length of the watch? How do I know if I need the watch resized?

Please see "Watch Band Length" under the watch image for the standard length of the watch from tip to tip (including the face). If you currently wear a watch that fits you correctly, measure the length of the watch from tip to tip. Otherwise, you can use a piece of string to measure around your wrist, leaving some room for comfort, then measure the length of the string.

What if I need a shorter length?

If you need to have the watch resized to a shorter length, we can remove some links from the watch. Any links we remove will be sent to you as part of the shipment. If you need the links added back to the watch, you will need to visit a jeweler who can do it for you.

What if I need a longer length?

If you need to have the watch resized to a longer length, we will order extra links from the manufacturer and add them to the watch before we ship it out to you. Because we request the extra links from the manufacturer only when you place an order for a longer length, there is an additional 4 - 7 business days before we can ship the watch to you. If you find the watch is too long and you need links removed, please visit a jeweler who can remove the links for you.

How do I tell you that I need the watch resized?

If you need to have the watch resized, please indicate in the "Notes" section of the last checkout page the length in inches that you need the watch to be. We will add or remove the appropriate number of links to the watch to accommodate your request. The length may not be exact as the length of each link varies by watch. We will get as close as possible to the length requested without going under the length indicated.

What is the cost for a longer strap?

Pricing and availability varies by watch and manufacturer. Please contact us to request a quotation. You will receive a reply by the next business day for most quotations. Please provide the following information in your request:

·	Model number of the watch

·	Wrist size in inches

What is the standard length of the watch? How do I know if I need the watch resized?

Please see "Watch Band Length" under the watch image to see what size wrist the watch will fit. If you currently wear a watch that fits you correctly, measure the length of the watch from tip to tip. Otherwise, you can use a piece of string to measure around your wrist, leaving some room for comfort, then measure the length of the string.

What if I need a shorter strap?

Unfortunately, the manufacturers do not offer watch straps in a shorter length.

What if I need a longer strap?

If you need a longer strap, we may be able to order a longer strap from the manufacturer and replace the strap on the watch before we ship it out to you. Because we request a longer strap from the manufacturer only when you place an order for a longer length, there is an additional 7 - 10 business days before we can ship the watch to you.

All Citizen watches are authentic, sold in the original Citizen packaging from the manufacturer. Buy with confidence knowing that this Citizen watch is:

*** Guaranteed to be new ***

*** Guaranteed to have a genuine Citizen serial number ***

*** Guaranteed to contain only Citizen official parts ***

*** Warranted by Citizen Watches ***

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